Nonverbal cues often go missed, but they’re as important as what your customers say out loud.
In a conversation with a client, Courtney Jones, co-principal of RE-CHRG, Inc., Chicago, and president of Jones Receiverships, LLC, learned about the significance of body language. The jewelry store owner listed out many issues he had with the building and asked for a lease reduction.
“I told him that I would review it,” Jones said
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